We are committed to delivering reliable digital services. Please read our refund and returns policy carefully to understand your rights and our procedures.
1. Subscription Issues and Resolutions
If a subscription becomes suspended, we will offer a refund, replacement, or actively work to resolve the issue. This policy remains in effect even if the issue arises within one day of the subscription's expiration.
Our Resolution Options:
- Full refund of the subscription cost
- Replacement with equivalent service
- Active troubleshooting to restore service
- Extended service period to compensate for downtime
2. Non-Refundable Cases
Refunds will not be granted for changes in customer preference or dissatisfaction without valid cause. Improper use of subscriptions, such as unauthorized VPN usage, will void eligibility for refunds or replacements.
Refunds will NOT be provided for:
- Change of mind or preference
- Unauthorized sharing of account credentials
- Violation of service provider terms
- Improper VPN usage or location spoofing
- Account suspension due to user misconduct
3. Compliance with Usage Guidelines
Customers must adhere to usage guidelines as provided by our support team. Failure to comply may lead to service termination without eligibility for refunds or replacements.
✓ Proper Usage
- • Personal use only
- • Follow platform guidelines
- • Respect content policies
- • Use recommended settings
✗ Prohibited Actions
- • Account sharing
- • Commercial resale
- • Terms violation
- • Unauthorized access
4. Contact for Issues
For concerns or requests regarding refunds, please email info@elitesubscription.com with your order number and relevant details.
How to Request a Refund
Required Information:
- • Order number
- • Purchase date
- • Detailed issue description
- • Screenshots (if applicable)
Response Time:
- • Initial response: 24 hours
- • Resolution: 3-5 business days
- • Refund processing: 5-7 days
Need Help with Refunds?
Our support team is ready to assist you with any refund-related questions